This Budget location intended to charge Maureen big bucks for “extending” her rental to July 31. Maureen breathed a sigh of relief and assumed she had averted a car rental disaster. It was located right where Maureen said she had left it - on the Budget lot at the Detroit Airport. Budget soon let her know that it had found the missing rental car. Maureen explained that she had returned the vehicle as planned. She hoped a quick phone call could clear up this terrible misunderstanding. Budget: “We’re required by law to notify you that failure to return may result in criminal proceedings against you…”Īs soon as Maureen recovered from the initial shock of Budget’s accusation, she picked up the phone.
#BUDGET CAR RENTAL RECEIPT FULL#
And she suddenly realized the full implications of her failure to receive a return voucher for the vehicle. The threat of criminal proceedings stunned Maureen. Budget: “Failure to return the vehicle…may result in criminal proceedings.” Of particular concern to Maureen was the information from Budget’s legal department at the bottom of the letter. According to the letter, the missing rental car was still in her possession, and the company wanted it back immediately. The email, a copy of which Budget also sent by certified mail, accused Maureen of failing to return the Sentra. But on July 31 she received a disturbing message from Budget’s security department. Then we took the shuttle to the airport and flew home to Palm Beach.”įor the next week or so, Maureen had no indication that anything was amiss with this rental. She told me I didn’t need a return voucher.
#BUDGET CAR RENTAL RECEIPT LICENSE#
“She checked the fuel level and scanned the license plate.
“The Budget agent accepted the car,” Maureen recalled. On July 22 she returned the car to the Budget location at the Detroit Airport as planned. She would pick the car up in Royal Oak, Mich., and return it to the Detroit Airport.Īll went well during the rental. The $405 cost included all taxes and fees. Maureen’s bizarre experience began when she booked a 10-day prepaid car rental through Costco. Otherwise, like Maureen, you might be in for a giant financial headache that could have easily been avoided. And that includes ensuring that you get a receipt to prove you’ve returned the car at the end. From surprise damage charges to unneeded insurance and now to missing cars - it’s imperative to document everything during your rental. Maureen’s case is a reminder that the rental car industry is rife with dangers for consumers. The letter accused Maureen of failing to return a Nissan Sentra that she had left at the Detroit airport weeks earlier.īut with no receipt to prove she returned it, will Maureen be on the hook for this missing rental car? Maureen Heller recently received a shocking message from Budget Security about a missing rental car.
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